Refund Policy

Cancellation Policy

Confirmed and Unconfirmed Appointments

If your appointment is confirmed at any time with one of our staff members, the below cancellation rules apply.

If your appointment is not confirmed prior to the booking time, you will be refunded fully.

Cancellation – 24 hour advance notice

Applies to only confirmed appointments.

We require at least 24 hour advance notice of cancellation to avoid cancellation fees. However if your appointment is confirmed a fee will still apply.

If you or part of your group cancel within the 24-hour advance period, you will be will be refunded fully.

Cancellation – within 2 hour advance notice and missed appointments

Applies to only confirmed appointments.

Missed appointments or cancellation notifications within 2 hours prior to appointment time are non-refundable.

If part of your group is present for the appointment:

a) and your group is 3 persons or less, any missing persons will be charged fully

b) and your group is 4 persons or more, any missing persons will be refunded their charges but incur a $50 no-show fee per person. (I.e. if 10 people book, and 5 people show, the 5 persons will be charged fully, and the no-show 5 persons will be refunded for their services and charged a $50 per person cancellation fee)

IV MEMBERSHIPS

IV Ocean Therapy memberships (Vitamin IV & NAD) have a 3 month minimum requirement. If you cancel your membership prior you will be charged the remaining balance unless a valid medical reason is provided. You will still have the opportunity to use your remaining treatments within the 3 month window.

We do not issue refunds for unused treatments. You may pause your membership for up to 30 days but this must be done before the monthly charge is incurred. Please email info@ivoceantherapy.com if you’d like to make any changes to your membership.

Subscriptions and Membership Services

Certain products and services available for purchase through the Service, including our Monthly Memberships, require that you purchase the product or service on an automatically renewing subscription basis (“Subscription Services”). For Subscription Services, your payment method on file will be automatically charged at regular intervals as described for that subscription during the checkout process until you cancel your subscription. You may cancel a subscription at any time before the cancelation cutoff date as indicated to you at the time you purchase a Subscription Service. For our Monthly Memberships, your payment method on file will be automatically charged on a monthly basis until you cancel your membership. We require a three-month minimum prior to cancellations of Monthly Memberships. You may cancel a subscription at any time up to forty-eight (48) hours before the applicable renewal processing date of your subscription through the Service, by using our contact form here:

https://www.ivoceantherapy.com/contact-us/.